WHAT IS YOUR RETURN POLICY?
Threads for Thought will accept returns* for items purchased on the ThreadsforThought.com online store that are received back within 10 days from the delivery date for a refund, and 30 days from the delivery date for store credit. Returns received back after 30 days from the delivery date will not be accepted. Please note that shipping charges are non-refundable. Pre-addressed return labels are provided for domestic orders. If used, a $5 flat rate return shipping fee will be deducted from the total refund.
*No returns are allowed on final sale items.
All returns must meet the following criteria: unworn, unwashed, all tags must be attached, all accessories must be included, no perfume or other scents, no human or animal hair, no rips or tears, no other signs of being worn all original packaging and hangers must be included.
International returns: The customer is responsible for all duties, taxes, or brokerage fees. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.
HOW MANY DAYS DOES IT TAKE TO SHIP MY ITEM?
We currently offer 3 shipping methods for Domestic orders: Ground Shipping, 2-Day Shipping, and Overnight Shipping. Ground Shipping takes an estimated 5-7 business days. 2-Day Shipping takes an estimated 2 business days. Overnight Shipping takes an estimated 1 business day.
HOW ARE PRODUCTS SHIPPED?
Orders placed before 11:00am PST will generally be shipped out on the same day*. Orders placed after 11:00am PST will generally be shipped out on the following day with the exception of orders placed on a Friday. Those orders will ship out on the following Monday or next Business day (if Monday is a holiday). You will be notified via email once your order has been shipped. Shipping times can vary based on method chosen and delivery location. International orders must clear import/export regulations which could add to the shipping time of an order.
Orders are shipped via the method chosen at the time the order was placed. Please note that all shipping times are in business days. We currently offer 3 shipping methods for Domestic orders: Ground Shipping (5-7 business days), 2-Day Shipping (2 business days), and Overnight Shipping (1 business day).
International Shipping (7-21 business days).
*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.
HOW TO RETURN AN ITEM?
All returns require a valid Return Merchandise Authorization # (RMA). You can request your RMA # and review our complete Return Policy by clicking below:
HOW WILL MY RETURN BE PROCESSED?
Once a return arrives at our warehouse, it will take us 10 to 14 days to receive, inspect, and process. You will be notified via email once your return has been completed.
Rejected returns will be sent back to the shipping address on your original order.