HOW DO I CHECK MY ORDER STATUS?
If you are a registered customer, you can access your order history by logging into your account using the credentials you used to create your account. You will find the “Account” link located at the top of each page. Once you have accessed your account, you can click on the “My Orders” link for order status. If you are not a registered user, you can contact Customer Service at 855-655-8972 from the USA or Canada and 714-923-0166 from anywhere else.
Customer Service hours are 8am to 5pm (PST/PDT) Monday through Friday.
HOW DO I CANCEL AN ORDER OR BACKORDER?
In stock orders: Orders are authorized and processed real-time so canceling an in stock order is very difficult. If you need to cancel, please contact customer service by using the "Contact Us" form located on all store pages or call 855-655-8972 / 714-923-0166 as soon as possible after the order has been placed. If the order has already been processed, you will need to follow the Returns process to return the product for credit or exchange.
Out of stock/backorders: If any part of your order is out of stock and will not be replenished, those items will be cancelled. You will be notified via email if your order, or any part of your order, has been cancelled. In the event that any part of your order is on backorder, you will be notified via email. You can either wait for the item to be replenished or you can contact us to request cancellation of the backordered item/order.
Preorders: Any preorder can be cancelled prior to it being processed and shipped. If you need to cancel, please contact customer service by using the "Contact Us" form located on all store pages or by calling 855-655-8972 / 714-923-0166.
HOW DO I UPDATE MY ACCOUNT INFORMATION?
If you are a returning customer, you can easily update your information by logging into your account. You will find the "My Account" link located in the top of each page. Once you have accessed your account, you can click on the "Account Information" link to update your account information.
WHAT IS YOUR CUSTOMER SUPPORT HOLIDAY SCHEDULE?
Our Customer Service Department will be closed on the following observed Holidays in 2015:
- New Year's Day – Jan 1st
- President’s Day – Feb 16th
- Memorial Day – May 25th
- Independence Day – July 3rd & 6th
- Labor Day – Sept 7th
- Thanksgiving – Nov 26th
- Christmas Eve – Dec 24th
- Christmas Day – Dec 25th