Free Ground Shipping on All U.S. Orders
Free Ground Shipping on All U.S. Orders

Customer Service

HOW DO I CHECK MY ORDER STATUS?

If you are a registered customer, you can access your order history by logging into your account using the credentials you used to create your account. You will find the “My Account” link located at the top of each page. Once you have accessed your account, you can click on the “My Orders” link for order status. If you are not a registered user, you can contact Customer Service at 855-655-8972 from the USA or Canada and 714-923-0166 from anywhere else or by using the "Help" form located on all store pages.

Customer Service hours are 8am to 5pm (PST/PDT) Monday through Friday.

HOW DO I CANCEL AN ORDER OR BACKORDER?

In stock orders: Orders are authorized and processed real-time so canceling an in stock order is very difficult. If you need to cancel, please contact customer service by using the "Help" form located on all store pages or call 855-655-8972 or 714-923-0166 as soon as possible after the order has been placed. If the order has already been processed, you will need to follow the Returns process to return the product for credit.

Out of stock/backorders: Any orders or parts of orders that are out of stock will be cancelled. You will be notified via email if your order, or any part of your order, has been cancelled.

Preorders: Any preorder can be cancelled prior to it being processed and shipped. If you need to cancel, please contact customer service by using the HELP form located on all store pages or by calling 855-655-8972 or 714-923-0166.

WHAT IS YOUR PRICING, PAYMENT & REFUND PROCESS?

All prices are displayed in US Dollars. We accept Visa, MasterCard, American Express and Discover credit cards for payment. We also accept PayPal. Your credit card will not be billed until your order has been shipped. Any applicable credits or refunds will be applied back to the credit card or PayPal account used for the original purchase.

We charge sales tax for all online orders that are being shipped to locations in California only. Other states are not charged at this time.  

Coupon and other Promotional codes are limited to one per order. They cannot be combined.

DO YOU HAVE A PRICE MATCHING POLICY?

We do not offer a price matching policy on orders placed through the ThreadsforThought.com website.

HOW DO PREORDERS WORK?

Preorders allow you to purchase an item that has not yet been released for shipping. The preorder purchase will guarantee you the qty of the item you purchased when it becomes available. Preorder items are clearly marked as preorders with the “add to cart” button changing to a “preorder” button. There will also be an expected shipment date listed on the product page.

The preorder process works as follows:
-You add the product(s) to your cart as you would any regular, in stock product
-You complete the checkout process and receive your order confirmation
-Your payment method is authorized for the full order total at the time of purchase (completing the order)
-Your order will be on preorder hold until the item(s) you purchased are available
-Your order will be fulfilled and shipped and you will then be billed and will receive a shipment confirmation

If you ordered both a preordered product and an in stock product, the in stock product(s) will be processed and shipped without delay and you will be billed for the shipped product(s). The preordered product(s) will remain on preorder until it is available. At that time, the product(s) will be released fulfillment and shipment. You will then be billed for the product and will receive a shipment confirmation.

HOW ARE PRODUCTS SHIPPED?

Orders will be processed within 1-2 business days after placement. You will be notified via email once your order has been shipped. Shipping times can vary based on method chosen and delivery location. 

Orders are shipped via the method chosen at the time the order was placed. Please note that all shipping times are in business days. We currently offer 3 USPS shipping methods for Domestic orders: Ground - 5-7 business days, 2-Day Shipping, and Overnight Shipping.

*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.

WHAT COUNTRIES DO YOU SHIP TO?

We currently ship orders to the United States only. International shipping will be added soon.

WHAT ARE YOUR SHIPPING RATES?

Shipping rates can vary based on quantity of items and destination ZIP code. When adding items to your shopping cart, you have the option to estimate shipping rates and taxes by providing the ZIP code where the order will be shipped to.

Simply select the State from the dropdown menu, enter the ZIP code and click on "Get a Quote" to estimate your shipping and tax charges.

WHAT IS YOUR RETURN POLICY?

Threads for Thoughts will accept returns* for items purchased on the ThreadsforThought.com store within 10 days of delivery date for a refund and 30 days from delivery date for store credit. Returns received after 30 days from delivery date will not be accepted.

*No returns are allowed on Sale/Private Sale items.

All returns must meet the following criteria: unworn, unwashed, all tags must be attached, all accessories must be included, no perfume or other scents, no human or animal hair, no rips or tears, no other signs of being worn all original packaging and hangers must be included.

Please note that shipping charges are non-refundable and all returns are subject to a 15% restocking fee.

HOW TO RETURN AN ITEM?

All returns require a valid Return Merchandise Authorization # (RMA). You can request your RMA # and review our complete Return Policy by clicking below:

HOW WILL MY RETURN BE PROCESSED?

Once a return arrives at our warehouse it will take us 10 to 14 days to receive, inspect and process. You will be notified via email once your return has been completed.

Rejected returns will be sent back to the shipping address on your original order and customer may be charged a $13 rejection fee.

WHAT HAPPENS IF MY SHIPMENT IS REFUSED/CANNOT BE DELIVERED?

Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Threads for Thought and the customer will be credited for the product cost and tax, less shipping and handling Customer will be required to place a new order and will be responsible for any associated shipping charges.

HOW DO I UPDATE MY ACCOUNT INFORMATION?

If you are a returning customer, you can easily update your information by logging into your account. You will find the "My Account" link located in the top of each page. Once you have accessed your account, you can click on the "Account Information" link to update your account information.